Returns & Refunds
Last updated: August 2025
Tessora Rugs products are sold exclusively through Amazon.com and other US marketplaces using Amazon FBA (Fulfilled by Amazon). All returns, refunds, and exchanges are handled directly by Amazon under their standard return policy.
1. How to Return a Product
To initiate a return, please visit your Amazon account and use the standard Amazon return process. Go to Your Orders → Return or Replace Items and follow the on-screen instructions. Amazon will provide a prepaid return label where applicable.
2. Amazon Return Window
Most Tessora Rugs products sold on Amazon.com are eligible for return within 30 days of delivery, in accordance with Amazon's return policy. Items must be in their original, unused condition.
3. Refund Processing
Once Amazon receives and processes your return, a refund will be issued to your original payment method. Refund timing is determined by Amazon and your payment provider — typically 3 to 5 business days after the return is processed.
4. Damaged or Defective Items
If you received a damaged or defective product, please contact Amazon Customer Service directly. Amazon's A-to-Z Guarantee ensures you are protected as a buyer. You may also contact us at info@tessora-rugs.com and we will assist in resolving the issue.
5. Items Not Eligible for Return
Items that show signs of use, are missing original packaging, or have been damaged by the customer may not be eligible for a full refund. Please refer to Amazon's return policy for full details.
6. Contact Us
While all returns are processed through Amazon, you are welcome to reach out to us directly with any questions or concerns about your Tessora Rugs purchase.
Old City Technology INC · 3524 Silverside Rd, Ste 35B, Wilmington, DE 19810, USA
Email: info@tessora-rugs.com
Website: tessora-rugs.com